Privacy Policy
Last updated: [2023.3.24]
The Data Controller under this Privacy Policy is BILIBILI HK LIMITED (“Bilibili”, “We”, “Our”, or “Us”).
We greatly recognize and value the privacy of people (“You” or “User”), who visit Our websites, use or access Our games, whether played on mobile devices, PCs, Our websites or other approved platforms (“Bilibili Game(s)”), and/or otherwise use or access any of Our provided services (“Bilibili Services” or “Our Services”).
The Privacy Policy describes why and how We collect, store, and use your personal data, and the choices and rights You have about the personal data You provide or We collect in connection with the Game. By accessing Our websites or otherwise using the Game, You acknowledge that You have read, understood and accepted the following terms. In the case You do not agree to any of the terms, some basic functions in the Game may not be able to run normally, which may prevent You from using them.
Bilibili may periodically amend the Privacy Policy. We will announce to You by revising the date at the top of this Privacy Policy and notify You in an appropriate and practicable way to obtain your consent (and/or the consent of your parent/guardian, if applicable) again if We make any material changes to the Privacy Policy. You acknowledge and agree to check the updated terms regularly. If You do not agree to the processing of your personal data in the way that this Privacy Policy describes, please do not provide your information (when We request) and stop using Our Services.
SUMMARY
Here is a summary of the information contained in this Privacy Policy.
|
What Data do We collect? |
The Data that We may collect about You broadly falls into three categories, Data You directly provide to Us, Data that We collect through technologies, from You when You use Our services, and Data that We collect from third party sources. |
|
How will We use the Data? |
We use your Data to provide the Services and to improve them. We use your Data to personalize the content You receive and ensure your safety. Where appropriate, We will also use your Data to serve You targeted advertising. |
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How We share your Data? |
We share your Data with advertisers and third-party service providers, such as other in-game users, cloud storage providers, data analytics service providers, logistics service providers. We also share your Data with our business partners, other companies in the same group as Bilibili. Where and when required by law, We will share your information with law enforcement agencies or regulators. |
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How long do We retain your Data? |
Generally, We only need to store your Data in the shortest period of time possible for provision of our Services and after such period, We will delete or anonymize your Data as per the requirements of relevant laws and regulations. We will also retain your data if We believe it is or will be necessary for the establishment, exercise or defense of legal claims. |
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Where do We process your Data? |
Pursuant to our contract with You, your Data may be transferred to, and processed in, countries other than the country in which You are resident, and can be accessed by Our support, engineering and/or our affiliates around the world. |
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How can a user exercise his/her rights over his/her Data? |
Certain jurisdictions offer users specific rights with respect to their information, so You may have a right to access or receive a copy of your data, or to delete your data or restrict or object to our processing of your Data. |
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How will We notify You of any changes to this Privacy Policy? |
We will update this Privacy Policy from time to time and will notify You of such in one or several manners such as push notification, website announcement or pop-ups. You should look at this Privacy Policy regularly to check for any changes. We will also update the “Last Updated” date at the top of this Privacy Policy, which reflects the effective date. |
TABLE OF CONTENTS
Article 1. What Data We Collect and Process
Article 2. Why We Collect and Process Your Personal Data
Article 3. Advertisements and Your Choices
Article 4. Sharing Your Personal Data
Article 5. Cookies or Similar Technologies
Article 6. International Data Transfers
Article 7. Data Retention
Article 8. Your Rights
Article 9. Securing Your Data
Article 10. Age Limits and Children Protection
Article 11. Contact and Complaints
Article 1 What Data We Collect and Process
The Data that We may collect about You broadly falls into the following categories:
(1) Data You Directly Provide to Us
i. Data of Account
We collect data of account, including email address (if You choose to use Our services by email), password, username, nickname and profile picture, on the legal basis of performing Our contract with You to provide Our services, and use this information to create the account for your usage of Our services as You request, and enable You to enjoy certain game feature.
ii. Customer Support Information
We use AIHelp customer supporting system to provide the customer service. We will collect your purchase information (including purchase time, product, currency, cost), device information, user ID, your chat data or game data regarding to customer service with it. We use such information to help identify your account to enable Us to troubleshoot problems with your account or games, communicate with You and respond to your specific requests or questions. It is necessary for Our performance of a contract with You.
iii. The Other Data You Provide to Us
When You participate in online discussions or otherwise interact with Us;
When You voluntarily complete a customer survey or provide feedback / requests on any of Our message boards or via email;
when You agree to use an appointment notification service (e.g., remind your game online, update), We need You to provide a phone number and email, so We could effectively and timely notify You;
When You choose to share the live video content in game, We will collect the same.
If You get the prize(s) for participating in Our game-based events, We may collect your name, ID number or passport ID, delivery address, postal code, telephone number, in-game account ID and zone ID, to deliver the physical prize(s) to You, We may collect your email address to send the digital prize(s) to You. We collect such data with your consent.
(2) Data We Collect on An Ongoing Basis
We may also collect Data and other information from You through technologies when You use Our services. We use such information for purposes such as modifying or improving features, managing advertising, addressing technical issues, preventing fraud, and conducting data analytics and it is necessary for provision of services.
(a) The Type of Information that We Collect Includes:
i. Guest Log-in Information
A new OpenID will be generated every time You log into Our services as a “guest”. It is necessary to perform Our contract with You to provide Our services.
ii. Internet Protocol (IP) Address
We will collect it to determine the country or region You are in and limit the Services region to yours, to allow You to access the Services. We may use your IP address to help to solve disputes concerning your account. The legal basis is legitimate interests pursued by Us.
iii. Transaction Information
Our Services enable in-app purchases and We collect your purchase or transaction record. However, We do not process payments for in-app purchases nor have access to your credit card information. Payment transactions for in-app purchases are mostly completed through the app store via your App Store account or Google Play account, or platforms such as Sony Play Station, or through the payment method You choose. Any post-purchase processes are controlled by the payment providers. If You make any payments in using services, We will collect transaction information of payment platform, such as Google Play or iOS App Store (including purchase time, order number, in-game product purchased, cost.) We also collect Purchase history in-game, (including order number, User ID, purchase method, purchase amount, currency, product ID, purchase quantity, order creation time, purchase time, transaction completion time, username, role ID, role name, game server ID, game server name, SDK version number, application store version number, client IP, device ID, IDFA, device model, network operator,, network type, system version number, root or jailbreak, resolution, platform, language, excluding financial information) .
iv. Data of Use of the Service
Gameplay data: including game setting, level, heroes, scores, open ID, Game ID, operating system, region ID, game server ID, region ID, player nickname, character ID, character level, player balance, account status, account binding status, registration time, latest login time, player type.
Game behavior data: including your match information in Games, your online time, click record (battle record, mall record, activity record, social category), your in-game interactions (such as friends list).
Game log information and game statistics: including character ID, game account, user nickname, country code, device system version, device brand, IDFV, device model, device manufacturer, device name, screen resolution, screen orientation, CPU model, GPU information, RAM, client exported IP, phone memory, login channel ID, operator name, network type, signal strength.
We collect such information to analyze the usage of Game feature, optimize and improve experience, record your game behavior, provide the Services, and offer troubleshooting such as addressing and remediating technical issues and bugs. We process such data on the legal basis of Services provision.
v. Device Data
When You use Our services on a mobile platform, We may collect your device data (including application version, unique device identifier, advertisement identifier, system language, device name and model, the version of your operating system, system and its version number, MAC address) every time You log in to the Services or make an in-game purchase or use customer service for the purpose of ensuring game security and verification, identify and address bugs and assess function for optimization, and monitor the success of Our advertising and marketing programs (if any). It is necessary for Us to provide the Services and to ensure the security.
vi. Security-Related Information
We will collect Security-Related Information (including your SDK log data, server IP, Open ID, system information (system version, brand, CPU architecture, country language), root status, application version, device information (including device type, IDFA, network type, brand, language region), jailbreak status (iOS) for security purposes in order to detect offensive and sensitive wording to provide a fair and secure online environment. It is Our legitimate interest to ensure the security of Our services. You know and understand that since there are multiple versions of the Game, the above information is collected for adapting, developing, and updating for devices of different versions.
Advertising ID and select device information (such as device ID, device name, device type, system and version, MAC address, IDFA), registration time and login time. We store the Advertising ID for that advertisement and device information with your profile to track the success of our advertising and ensure security of Our services on the legal basis that it is Our legitimate interest to ensure service security and manage registrations.
(b) If You play Our PC games, We will automatically collect
Internet Protocol (IP) address
broad geographic location (e.g. country or city-level location) based on your IP address
log data (time and period)
in-game items and behaviors
achievements You have completed in the game
other users You referred
(c) If You play Our console games, We will automatically collect
Internet Protocol (IP) address
log data (time and period)
in-game items and behaviors
achievements You have completed in the game
other users You referred
We use such information to keep the record of your account and to improve the functionality of our Games and Services. The legal basis is legitimate interests pursued by Us.
(3) Data We Collect from the Third-Party
i. Connected Social Media Account Information
Most of Our services support You to log in with your social media account (e.g. Google, Apple). We may collect personal information You authorized the third-party social media to share with Us to pre-populate Our sign-up form.
We will collect your information as follow:
Google: We will collect your authorization ID, nickname, profile picture (if any), email address, location, and whether the email address is authenticated from Google, only the authorization ID, nickname, profile picture (if any) will be saved.
Apple：We will collect your authorization ID, email address, whether the email address is authenticated, whether it is a private email, current timestamp, and expiration timestamp, only the authorization ID will be saved.
We use such data to enable You to link, connect, or log in to your account with a third-party service. We process such data on the legal basis of Service provision.
Exactly what information We receive from your social media will depend on your social media privacy settings. You should always review, and if necessary, adjust your privacy settings on the Third-Party Social Networks before linking or connecting them to Our Service.
ii. Other Information from Third Party Sources
From time to time, We may receive personal information about You from third party sources. For example, if You click on an advertisement to direct You to one of Our services or Games (such as an advert of one of Our Games in other publisher’s game), We may receive the information that allows Us to know which ad network and advertising campaign your installation was originated from.
iii. If You play Our PC games, We will obtain information from third-party sources as follows:
l Your publicly available information on Steam, such as
Ø the public persona name You have chosen to represent You on Steam
Ø your avatar picture
Ø whether You have received a ban for cheating in a multiplayer game
l Your ownership of the Game
We use it to deliver Games and Services to You. It is necessary for the performance of Our Services.
iv. If You play our games on a network connected console (such as Sony), it may share with us your PSN Online ID, country, gender, age, "Friends" and block list in Play Station Platform. We use such information to deliver the Console Games and Services to You. It is necessary for the performance of Our services.
Article 2 Why We Collect and Process Your Personal Data
i. We collect, use, store, and process your personal data based on:
The principle of lawfulness, fairness and transparency;
Your consent that We may take from You time to time;
Specified, explicit and legitimate purposes;
The extent that is adequate, relevant and limited to what is necessary in relation to the purposes;
The manner that ensures appropriate security of the personal data;
Performing the obligations under Game User Agreement and providing Our Services;
Your and Our legitimate interests;
Other legal reasons including if required under any law or required by governmental and regulatory bodies.
ii. We collect and process your personal data to:
allow You to access or restrict your access to our services;
analyze and manage Our services for system administration, user service, security, fraud-detection, checking the authenticity of an account owner, archival and/or backup purposes
correct bugs or errors, improve Our services and respond to customer desires and preferences, including language and location customization, personalized support and instructions, and other responses;
develop new services or products that user(s) request and improve the user experience;
verify and confirm payment;
deliver advertising that may be relevant to your interests (you can choose to turn this feature on or off in the device settings as stated hereunder);
communicate with other users and act against violations;
personalize your experience, keep You up to date with the latest product announcements, provide software verification, upgrades and administration, notify of special events, offer to participate in Our surveys or activities, and provide other information pertaining to Our Services;
protect the integrity, safety, and security of Our Services or users, comply with legal obligations, and enforce compliance with the Game User Agreement or other restrictions placed on your use of Our Services;
track your process across Our websites and applications to verify that You are not a bot and to optimize Our Services.
investigate claims and/or legal actions, violations of Our policies and procedures, and compliance with relevant applicable laws and legal process;
comply with applicable laws, regulations, or legal process as well as industry standards and Our company policies; or
prevent, investigate, identify, or take any other action with regard to suspected or actual fraudulent or illegal activity, or any activity that violates Our policies.
Article 3 Advertisements and Your Choices
(1) For the purpose of providing personalized advertisements (if any), You acknowledge and agree that based on your consent We may collect and process the data to:
(1)
deliver, target and improve Our advertising; and/or
improve advertising and other marketing and promotional activities.
We may also use the data You provide to send You, or have Our authorized contractors to deliver advertisements, market research or surveys.
(2) Pertaining to the marketing or promotional communications, You may opt-out of receiving such communications in accordance with the instructions therein, such as email, online communication channels, or other contact methods provided by Us. For example, You may opt-out of the out-of-game push notifications on mobile applications by checking the settings and turning off the “allow notifications” (iOS/Android).
(2)
(3) Without your consent, We ensure that We will not use your data for marketing purposes, and after granting permission, You may also withdraw such consent at any time while without impact on the validity and lawfulness of data usage prior to such withdrawal. For the avoidance of doubt, if We know that You are a registered user under the age of majority in your jurisdiction, We will not target You with advertising.
(3)
Article 4 Sharing Your Personal Data
(1) We do not share personal data that directly identifies You (such as your name, e-mail) with independent third parties unless:
i. your prior authorization or consent is obtained;
ii. if We are required to do so by law, legal process, or a reasonable request from law enforcement authorities or other government officials;
iii. when We believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity; or
iv. if necessary, to protect the vital interests of us and any of its users (such as to prevent death, bodily harm, or serious damage to property), public security and public interests; or
v. if We sell part or all of our assets to the third parties, We may share your data with the buyer. In the event of this circumstance, the buyer will comply with this Privacy Policy, the related laws and regulations.
(2) We may share anonymous or aggregated data, or other data that does not directly identify You with other parties. You acknowledge that You have foreseen and agreed to the occurrence of such disclosure when You provide your personal data.
i. Other In-Game Users. We support and often encourage You to interact with other players. In most games, other players will see your name, player profile, in-game activities and read messages You have posted depending on the setting adopted by You. Any data You post to any communication area is publicly viewable. We strongly recommend that all users avoid posting personal or sensitive data at any time on or through Our services.
ii. Competent Authorities. We may provide a certain portion of your personal data to judicial or administrative authorities as so requested. Besides, We may disclose certain portion of your personal data within a strictly limited scope of recipients when We reasonably think it is necessary to protect Us, Our users or a portion of the public.
iii. Related Group Companies of Us. We may share your information with Our related entities, including Our parent and sister companies. For example, We may share your information with Our affiliates for customer support, marketing, or technical operations. When We share your personal information with Our affiliates, they handle your personal information in accordance with this Privacy Policy.
iv. A Third Party that Acquires All or Substantially All of Us or Our Business. We may also disclose your information to third parties if We either: (a) sell, transfer, merge, consolidate or re-organise any part(s) of Our business, or merge with, acquire or form a joint venture with, any other business, in which case We may disclose your data to any prospective buyer, new owner, or other third party involved in such change to Our business; or (b) sell or transfer any of Our assets, in which case the information We hold about You may be sold as part of those assets and may be transferred to any prospective buyer, new owner, or other third party involved in such sale or transfer.
v. Providers of Analytics Services. They process information identified in this Privacy Policy on their servers for the purposes of assisting Us with acquiring users for the Game and analytics purposes to improve your gameplay. All companies providing services for Us are prohibited from retaining, using, or disclosing your personal information for any purpose other than providing Us with their services.
|
Name of recipient |
Types of Personal Information provided |
Purpose of Use by Recipient |
Period of Retention and Use by Recipient |
Opt out |
|
Appsflyer https://www.appsflyer.com/legal/privacy-policy/ |
device information about such as device type, IP address, device ID and information about your engagement with the webpage, applications and ads. |
User acquisition purposes and to monitor the effectiveness of our advertisements |
In accordance with the Appsflyer privacy policy |
visit https://www.appsflyer.com/optout or email at privacy@appsflyer.com |
|
Adjust https://www.adjust.com/terms/privacy-policy/ |
device name, device model, system and its version number, ad identifier, application version, unique device identifier. |
User acquisition purposes and to monitor the effectiveness of our advertisements |
In accordance with the Adjust privacy policy |
Visit https : //www.adjust.com/forget-device/ |
|
Firebase https://firebase.google.com/support/privacy/ |
Technical information, technical identifiers, engagement information, contact information, event data |
Data analytics |
In accordance with the Google Developer License Agreement and privacy policy |
visit https://adssettings.google.com |
vi. Logistics Service Providers. We may share your personal data such as your address, phone number with logistics service providers who provide shipping services such as delivering physical prizes to users.
vii. Other Third-Party Service Providers.
Social networking portals who provide login and/or content-sharing service to and in Our Services;
Payment service providers who provide payment services, such as assisting Our Services to run on, facilitating users’ payment, and maintaining a record of the users’ transaction history;
AIhelp service provider. We will share your device information, your chat data or game data regarding to customer service with it.
Our cloud service providers
Other contractors if any for the purpose of providing Our services to You.
Since those contractors may access, collect, or process your data as the data controller and operate under their own privacy policies, please refer directly to their privacy policies on their official websites and learn more about their data processing practices.
Article 5 Cookies or Similar Technologies
By using the Services, You agree that We may automatically collect certain information by “cookies” or other similar tracking technologies to analyze trends and administer the Services.
Many browsers enable You to control the use of cookies at the individual browser level. Cookies are small data files that are stored on a user’s hard drive at the request of a Website or the Services to enable the Website or the Services to recognize users who have previously visited them and retain certain information such as customer preferences and history. If We combine cookies with or link them to any personally identifying information, We would treat this information as personal information. If You wish to block, erase, or be warned of cookies, please refer to your browser or mobile device’s instructions or help screen to learn about these functions. You may not be able to delete or disable cookies on certain mobile devices and/or certain browsers.
Remember, if a browser or mobile device is set not to accept cookies or if a user rejects a cookie, some portions of the Website or Service may not function properly. For example, You may not be able to sign in and may not be able to access certain Website or Service features or Services.
Article 6 International Data Transfers
Our corporate group operates around the world. Pursuant to Our contract with You to allow You to participate in Our Games, your personal information may be transferred to, and processed in, countries other than the country in which You are resident, and can be accessed by Our support, engineering and/or Our affiliates around the world (including but not limited to China, Japan, Singapore, Korea).
These countries may have data protection laws that are different from the laws of your country. We have taken appropriate safeguards to require that your personal information will remain protected in accordance with this Privacy Policy. Internally, We also require these affiliates of Bilibili group and Our services providers or business partners to protect your personal information when processing your personal information to provide Services to You.
Article 7 Data Retention
We will only store your personal information for no longer than is necessary for the performance of Our obligations or to achieve the purposes for which the information was collected, or as may be required or permitted under applicable law. Upon the expiration of such period, your personal data will be deleted, blocked or anonymized, as provided by applicable law.
In the case You request to remove or delete your personal data, We will assess whether such data is necessary for Our legitimate business interests, such as to comply with Our legal obligations, resolve disputes, and/or enforce the agreements between You and Us. If so, We will retain your data until it is not necessary. Please note that the removal or deletion of any of your data may result in the termination of some of our applicable services.
Article 8 Your Rights
You may exercise any of the rights described in this section by using any functionality available while using Our Services and/or sending an email to eruthyll@biligame.com. We will respond within 30 days though this may be extended by a further two months in certain circumstances. Please note that We may ask You to verify your identity before taking further action on your request.
(1) Right to Know About Personal Information Collected, Disclosed, or Sold
You have the right to access your personal data that We hold about You. In some jurisdictions, applicable law may entitle You to request copies of your data held by Us. You may also be entitled to request copies of data that You have provided to Us in a structured, commonly used, and machine-readable format, should You have such requirement, please contact Us. According to Our reasonable and unilateral judgement, if your verifiable request affects or will affect the rights or freedom of other users or is manifestly unfounded or excessive, We reserve the right to charge a reasonable fee (considering the administrative costs arising therefrom) or refuse to act on the request.
(2) Right to Rectify
If We process your personal data, We shall endeavor to ensure by implementing suitable measures that your personal data is accurate and up-to-date for the purposes for which it was collected. If your personal data is inaccurate or incomplete, You have the right to obtain rectification of your inaccurate personal data without undue delay.
(3) Right to Request Deletion of Personal Information
You have the right to obtain deletion of your personal data, if the reason as stated in Article 2 of this Privacy Policy does not exist anymore, or if there is another legal ground for its deletion, subject to submitting a verifiable request in the form of sending an email.
We provide You with the service of account cancellation. You can delete your account by clicking 【Settings】-【User center】-【Delete】in most of our Games or You can contact Us to exercise your right. Please read the instructions of the cancellation page carefully. Should You choose to cancel the Game account, We will delete or anonymize all relevant personal data generated by You in the Game in a timely manner in accordance with relevant laws and regulations, unless otherwise required by laws and regulations.
We may need to retain personal information if there are valid grounds under data protection laws for Us to do so (for example, for the defense of legal claims or freedom of expression) but We will let You know if that is the case.
(4) Right to Withdraw Consent
To the extent provided by applicable laws and regulations, You may withdraw any consent You previously provided to Us for certain processing activities. Where consent is required to process your personal information, if You do not consent to the processing or if You withdraw your consent We may not be able to deliver the expected service. Should You withdraw your consent or authorization, We may no longer continue to provide You with the Services related to the withdrawal of the consent or authorization, and will no longer process your related personal data. However, your decision to withdraw your consent or authorization will not affect the processing of personal data previously carried out based on your authorization.
(5) Right to Object
When Our processing of your personal data is based on legitimate interests according to Article 6(1)(f) of the GDPR or any other applicable laws in your country of residence, You have the right to object to Our processing. If You object, We will no longer process your personal data unless there are compelling and prevailing legitimate grounds of processing as described in Article 21 of the GDPR or any other applicable laws in your country of residence; in particular, if the data is necessary for the establishment, exercise or defense of legal claims. You also have the right to lodge a complaint at a supervisory authority.
Where your personal information is processed for direct marketing purposes, You may, at any time ask Us to cease processing your data for these direct marketing purposes.
(6) Right to Restrict Processing
You have the right to restrict the processing of your personal data under the conditions set out in Article 18 of the GDPR or any other applicable laws in your country of residence. Where:
You contest the accuracy of your data;
the processing is unlawful and you oppose the erasure of your data;
We no longer need your data for the purposes of the processing, but you require the data for the establishment, exercise or defense of legal claims;
Should You have any above requirements, please contact Us.
(7) Right to Complain to A Data Protection Authority.
If You think We have infringed data protection laws, You can lodge a complaint with or report to a supervisory authority within your jurisdiction, or file a lawsuit to a judicial authority within your jurisdiction.
Article 9 Securing Your Data
Security of Our users' data is a priority to Us, and We are continuously implementing and updating administrative, technical, and physical security measures such as access control, compressed encryption to help protect your data against unauthorized access, loss, destruction, or alteration.
Unfortunately, the transmission of information via the internet is not completely secure. While We strive to protect your personal data, We also remind You to be aware of hacking, cyber-attacks, and other risks on the Internet.
We strongly urge You to take every possible precaution to protect your personal data when using Our services, including but not limited to changing your passwords from time to time, not reflecting your real name or other personal data in registration, using a combination of letters and numbers when creating passwords, using a secure browser and/or taking other possible security measures.
If We learn of a security systems breach, We may attempt to notify You electronically so that You can take appropriate protective steps. If there is a security breach occurs, We may also post a notice on the Website. We will send an emergency report to authorities in case that the security breach is serious and assist authorities to take steps to prevent further harm.
Article 10 Age Limits and Children Protection
Children (usually considered to be under the age of 18, depending on where You reside) must not use the Bilibili Game(s) for any purpose, except where their parent or guardian has provided lawful consent (to the extent this option is available in your jurisdiction). For users located in certain regions We have listed the relevant minimum age as of the date of this Privacy Policy in the table below. You should in any case refer to the laws in your jurisdiction to ensure You are above the relevant legal minimum age.
We do not and will not knowingly collect personal data from children without consent from their parents or guardians. We strongly urge parents and guardians to instruct their children never to disclose or give out their personal data when using Our services without the prior permission of their parent/guardian. If We learn that We have collected personal data about a child, We will delete that data as quickly as possible. Also, if You believe that We might have any data from or about a child, please contact Us.
If You are a parent or guardian of a child and are required to provide your email address as part of the verification process, We will process such email address for the purposes of notifying You of changes to processing or this Privacy Policy, and for verifying data subject requests from You, in each case in accordance with Our legal obligations.
|
Region in which the user is located |
minimum user-age requirements |
|
Brazil |
18 |
|
Canada |
13 |
|
European Economic Area |
16 |
|
Indonesia |
21 |
|
Japan |
18 |
|
Malaysia |
18 |
|
Philippines |
18 |
|
Singapore |
18 |
|
South Korea |
14 |
|
Vietnam |
16 |
|
Thailand |
20 |
|
United States |
13 |
|
United Kingdom |
13 |
Article 11 Contact and Complaints
If You have any questions about this Privacy Policy or have any requests for resolving issues with your personal data while using Our Services, please contact Us as soon as possible by emailing our Data Protection Office at eruthyll@biligame.com.
BILIBILI HK LIMITED
SUPPLEMENTAL JURISDICTION-SPECIFIC TERMS
Some jurisdictions’ laws contain additional terms for users of the Game Services, which are set out in this section.
If You are a user located in one of the jurisdictions below, the terms set out below under the name of your jurisdiction apply to You in addition to the terms set out in Our Privacy Policy above.
California
This section applies to California residents covered by the California Consumer Privacy Act of 2018 (“CCPA”).
Collection and Disclosure of Personal Information
Over the past 12 months, we have collected and disclosed the following categories of personal information from or about you or your device:
In the past 12 months, we have not sold Personal Information of California residents within the meaning of “sale” in the CCPA.
California Residents' Rights.
California law grants California residents’ certain rights and imposes restrictions on certain business practices as set forth below.
Do-Not-Sell. California residents have the right to opt-out of our sale of their personal information. We do not sell personal information about residents who we know are younger than 16 years old.
Initial Notice. We are required to notify California residents, at or before the point of collection of their personal information, the categories of personal information collected and the purposes for which such information is used. We will make this Privacy Policy available to Users online to satisfy this requirement.
Requests to Delete. Subject to certain exceptions, California residents have the right to, at no charge, request deletion of their personal information that we have collected about them and to have such personal information deleted, except where an exemption applies. To send the request, please email to eruthyll@biligame.com, and we will proceed with it within 30 days.
Request to Know. California residents have the right to request and subject to certain exemptions, receive a copy of the specific pieces of personal information that we have collected about them in the prior 12 months and to have this delivered, free of charge by email, readily useable format that allows the individual to transmit this information to another entity without hindrance. To send the request, please email to eruthyll@biligame.com and we will proceed with it within 30 days. California residents also have the right to request that we provide them certain information about how we have handled their personal information in the prior 12 months, including the:
categories of personal information collected;
categories of sources of personal information;
business and/or commercial purposes for collecting and selling their personal information;
categories of third parties/with whom we have disclosed or shared their personal information;
categories of personal information that we have disclosed or shared with a third party for a business purpose; and
categories of third parties to whom the residents' personal information has been sold and the specific categories of personal information sold to each category of third party.
California residents may make a Request to Know up to twice every 12 months.
We will respond to verifiable requests received from California residents as required by law.
Right to Non-Discrimination. The CCPA prohibits discrimination against California residents for exercising their rights under the CCPA. Discrimination may exist where a business denies or provides a different level or quality of goods or services, or charges (or suggests that it will charge) different prices, rates, or penalties on residents who exercise their CCPA rights, unless doing so is reasonably related to the value provided to the business by the residents' data.
Financial Incentives. A business may offer financial incentives for the collection, sale or deletion of California residents' personal information, provided it is not unjust, unreasonable, coercive or usurious, and is made available in compliance with applicable transparency, informed consent, and opt-out requirements. California residents have the right to be notified of any financial incentives offers and their material terms, the right to opt-out of such incentives at any time, and may not be included in such incentives without their prior informed opt-in consent; we do not offer any such incentives at this time.
You Rights Under California's Shine-the-Light Law. We do not share personal information collected online with unaffiliated third parties for their own direct marketing purposes and will not do so unless you agree to such disclosure. If you are a California resident and you still believe your information has been shared or you have general questions about how your information may have been shared, you may contact us by requesting a list of the third parties to which we have disclosed personally identifiable information about you for their own direct marketing purposes. You may make one request per year. In your request, please attest to the fact that you are a California resident and provide a current California address for your response.
Indonesia
Consent
By accepting and consenting to this Privacy Policy, you agree that we may collect, use and share your personal information in accordance with this Privacy Policy, as revised from time to time. If you do not agree to this Privacy Policy, you must not access or use our services and we have the right to not provide you with access to our services.
Parental and Guardian Consent
If you are under the age of 21, you undertake that you have the consent of your parent or legal guardian to register an account on the Game and use the Game Services.
Data Subject Rights
You have the right to access your personal information stored in our Game from time to time in accordance with applicable data privacy laws and regulations in Indonesia.
Data Breach
In the event we fail to maintain the confidentiality of your personal information in the Game, we will notify you through the contact information provided by you or via the Game, to the extent required by local laws and regulations.
Notification to Amendment of this Privacy Policy
If you fail to explicitly express your objection to any amended version of this Privacy Policy within fourteen (14) days of the date the relevant amended version of this Privacy Policy is made available, you will be considered as having accepted the changes and agreed to the new Privacy Policy. However, you may stop using or accessing our Service by unsubscribing or ceasing your use of the Game Services at any time, if you cease to agree with the amended Privacy Policy.
Data Accuracy and Third-Party Consent
You are responsible for making sure that any personal details which you provide to us are accurate and current. To confirm the accuracy of the information, we may also verify the information provided to us, at any time. You hereby represent that you have secured all necessary consent(s) before providing us with any other person’s personal information (for example, for referral promotions), in which case we will always assume that you have already obtained prior consent, and as such, you will be responsible for any claims whatsoever from any party arising because of the absence of such consent(s).
Malaysia
Parental and Guardian Consent
If you are under the age of 18, please do not use our services except where your parent or guardian has provided consent
In the event you are agreeing to this Privacy Policy in order for a minor to access and use the Game services, you hereby consent to the provision of personal information of the minor to be processed in accordance with this Privacy Policy and you personally accept and agree to be bound by the terms in this Privacy Policy. Further, you hereby agree to take responsibility for the actions of such minor, and that minor’s compliance with this Privacy Policy.
Your Rights
Right of access: you have the right to request access to and obtain a copy of your personal information that we have collected and is being processed by or on behalf of us. We reserve the right to impose a fee for providing access to your personal information in the amounts as permitted under law.
When handling a data access request, we are permitted to request for certain information to verify the identity of the requestor to ensure that he/she is the person legally entitled to make the data access request.
Right of correction: You may request for the correction of your personal information. When handling a data correction request, we are permitted to request for certain information to verify the identity of the requestor to ensure that he/she is the person legally entitled to make the data correction request.
Right to limit processing of your personal information: You may request to limit the processing of your personal information by using the contact details provided above. However, this may affect our provision of the Game services to you.
Singapore
By clicking “accept”, you consent to the cross-border transfer of your information to any country where we have databases or affiliates and, in particular, the People’s Republic of China and Japan.
Access
You have the right to access your personal information, how we use it, and who we share it with. You can access the personal information you have made available as part of your account by logging into your account. If you believe we hold any other personal information about you, please contact us.
Correction
You have the right to correct any of your personal information that is inaccurate. You can access the personal information we hold about you by logging into your account. If you believe we hold any other personal information about you and that information is inaccurate, please contact us.
Thailand
By accepting this Privacy Policy, you acknowledge that you have read, understood, and agree to this Privacy Policy. If you do not agree with this Privacy Policy, you must not use our services.
If you are under the age of 20, please do not use our Services except where your parent or guardian has provided consent
Philippines
To the extent that the relevant laws, rules and regulations on data privacy recognize your rights and freedoms as data subjects, you shall have the right to information, object, access, rectification, erasure or blocking, lodge complaints before the NPC, damages and data portability. Before we can respond to a request to exercise one or more of the rights listed above, you may be required to verify your identity or your account details.
Vietnam
By accessing and/or using our services, you represent that You are at least 16 years of age or not under guardianship. If You are below 16 years old or under guardianship:
• You must obtain approval from your parent(s) or legal guardian(s); and
• your parent(s) or legal guardian(s) are responsible for: (i) all your actions in connection with your access to and use services; (ii) your compliance with this Privacy Policy; and (iii) ensuring that any of your participation will not, in any event, result in any violation of applicable laws and regulations relating to child protections.
If You do not have consent from your parent(s) or legal guardian(s) and your parent(s) or legal guardian(s) is not willing to open the account under their name, you must cease accessing the services.
Canada
If you are located in Canada and wish to obtain written information about our policies and practices with respect to our service providers located outside Canada, you can submit “Privacy Request Form” or contact us by email to eruthyll@biligame.com. Our privacy experts who monitor this email address are also able to answer any questions users may have about the collection, use, disclosure or storage of personal information by our service providers.
Where we use service providers who might have access to your personal information, we require them to have privacy and security standards that are comparable to ours. We use contracts and other measures with our service providers to maintain the confidentiality and security of your personal information and to prevent it from being used for any purpose other than as provided in this Privacy Policy.